north9 / Ticketing system for lenders
Ticketing and case management for financial institutions
flx360 Ticketing puts every request, case and complaint in one queue, with the workflow, SLA and escalation path attached. It shares its customer record with the loan management system, so service teams see accounts, products and prior cases.
What it handles
Built for operations where a missed service window is a regulatory matter, not just a support ticket.
- Intake from branch, call centre, mobile app, email, messaging and a self-service portal
- SLA clocks per case type, breach thresholds and a named person told on breach
- Visual process design and conditional routing, with no code on the common path
- Regulatory categories, root cause coding, response windows and audit export
- Assignment, routing, mobile capture, signature and evidence attachment
- Volume, ageing, first-contact resolution and breach rate by team and branch
Why not a generic helpdesk?
In lending, a ticket needs the loan, the collections history and the approval trail beside it. flx360 keeps them on one record, so nobody switches systems to answer a customer or an examiner.
Part of the flx360 suite
Ticketing runs on the same core as the loan management system and the workspace: one customer record, one workflow engine, one audit trail. Most institutions start with these three modules.
Arabic and English
flx360 works in Arabic and English, for teams serving customers in Egypt, the Gulf and the wider Middle East.
Frequently asked questions
What is a ticketing system?
A ticketing system records every customer request, case or complaint as a ticket, routes it to the right person and tracks it against a service deadline until it is resolved.
Is it only for complaints?
No. It handles requests, cases, tasks and complaints in one queue, each with its own workflow, SLA and escalation path.
Does it connect to loan data?
Yes. Ticketing shares one customer record with the loan management system: accounts, products and prior cases.
Can I see it working?
Book a demo and we will show ticketing configured against your own case types.